Closing the Loop on Unexpected Findings-Design and Implementation of a Radiology Patient Navigator Program

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Closing the Loop on Unexpected Findings

Design and implementation of a Radiology Patient Navigator Program

By Duke Health Department of Radiology, Fides Regina Schwartz, MD

The October/November issue of Radiology Business Journal.

Duke Radiology emphasizes the need to close the loop on communicating unexpected findings on imaging exams. And the importance of radiologists taking on a leadership role in solving this problem.

 

Their model requires significant radiologists time at the point of image interpretation and reporting. It also requires a substantial full time employee commitment so that navigators can see the unexpected findings to an acceptable end point.

 

Their goal:

“…..provide  other radiology departments with a blueprint to implement  (the same) mechanisms for closed-loop communication.”

 

 At radloop, we applaud Dukes efforts. It sheds light on a problem that we have solved in a fast, efficient and inexpensive way with no burden on the radiologist.

 

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